Returns & Refunds
The OM Shop (a trading name of Red Paint Limited)
Returns and Refunds Policy:
Our policy lasts 30 days from date of despatch. If 30 days have gone by since your order was despatched, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please return to: The OM Shop c/o Red Paint Limited, Unit 1, Burnt Oak Farm, Waldron, East Sussex, TN21 0NL United Kingdom.
There are certain situations where only partial refunds are granted (if applicable). Any item is not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after the date of despatch.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: The OM Shop c/o Red Paint Limited , Unit 1, Burnt Oak Farm, Waldron, East Sussex, TN21 0NL, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: The OM Shop c/o Red Paint Limited , Unit 1, Burnt Oak Farm, Waldron, East Sussex, TN21 0NL, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable postage/parcel service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.